Refunds and Returns Policy for Benze Custom-Made Furniture

At Benze, we are committed to providing our customers with high-quality custom-made furniture that meets their unique needs and preferences. However, we understand that there may be instances where our customers may want to return or exchange their furniture or request a refund. This policy outlines the procedures and guidelines for refunds and returns at Benze.

1. Custom-Made Furniture Orders
All furniture orders placed with Benze are custom-made to your specific requirements and are therefore non-refundable. We take great care to ensure that all furniture is crafted to the highest quality standards and that it meets your exact specifications. If you receive your furniture and there is a manufacturing defect, we will repair or replace the item at our expense. In the unlikely event that the item cannot be repaired or replaced, we will offer you a full refund.

2. Cancelled Orders
If you wish to cancel your furniture order before production begins, we will refund your deposit minus any costs incurred by Benze up to that point. If production has already begun, your deposit will not be refunded.

3. Returns and Exchanges
We do not accept returns or exchanges of custom-made furniture unless there is a manufacturing defect. If you receive your furniture and there is a manufacturing defect, please notify us within seven days of delivery, and we will arrange to have the item repaired or replaced. We will cover all costs associated with repairing or replacing the item.

4. Contacting Benze
If you have any questions or concerns regarding your furniture order, please contact us at customerservice@benze.coza or call us at +27 31 208 7131. We are committed to providing excellent customer service and will do our best to resolve any issues as quickly and efficiently as possible.

We reserve the right to modify or amend this policy at any time without prior notice. Please review this policy regularly for any updates.

Thank you for choosing Benze for your custom-made furniture needs. We appreciate your business and look forward to serving you in the future.